Your Guarantee of Great Service

 

President of Perfect AirWhen you choose Perfect Air for your air conditioning and heating needs across Chicago, you can be sure of expert workmanship, great service and a true commitment to your satisfaction. That is why we make the following promise to you:

Why Perfect Air?

Human Beings Available to Take Your Call 24/7/365: When you need Perfect Air, we will be there!  We have representatives available 24/7/365 ready to help when you’re in need.  No matter what time or day you call our office, a live call taker will always answer and if you need a technician, we will make those arrangements immediately.  Now that’s real 24/7/365 service!


N.A.T.E. Certified (Quality Circle Contractor):


Unfortunately you don’t need a license to work on heating and air conditioning systems in the state of Illinois.  Anyone can slap a sticker on the side of their truck and call themselves a HVAC contractor.  N.A.T.E. is the only testing and certification program that can give you the peace of mind to know that a company or specific technician is knowledgeable enough to be working on or installing your system.  Only 60% of the technicians that take the N.A.T.E. test pass it.  That means that 40% of the technicians who thought they knew what they were doing - didn’t.  If you think about it, those figures are pretty alarming.  You can log on to the N.A.T.E. website (click here) to search for local certified contractors.  It is also alarming to see how few are certified.  Almost every manufacturer of heating and air conditioning equipment, Energy Star (a government organization), the E.P.A. (a government organization), and many other consumer reporting magazines will recommend only doing business with N.A.T.E. companies.  See a list below of more people who endorse the importance of dealing with N.A.T.E. contractors.

Going above and beyond the basic certification, N.A.T.E. has an elite group that they consider Quality Circle Contractors.  These contractors have 75% - 100% of their employees certified by N.A.T.E.  Perfect Air is proud to be one of the very few N.A.T.E. Quality Circle Contractors in the southwest suburbs. 

Other N.A.T.E. supporters:

  • Air Conditioning Contractors of America (ACCA);
  • Air-Conditioning, Heating, and Refrigeration Institute (AHRI);
  • American Society of Heating, Refrigeration and Air-Conditioning Engineers, Inc. (ASHRAE);
  • Building Performance Institute (BPI);
  • Eastern Heating & Cooling Council (EHCC);
  • Edison Electric Institute (EEI);
  • Electric Power Research Institute (EPRI);
  • Gas Appliance Manufacturers Association (GAMA);
  • Heating, Airconditioning & Refrigeration Distributors International (HARDI);
  • Hydronics Industry Alliance (HIA);
  • National Energy Management Institute (NEMI, an organization representing Sheet Metal Contractors and Sheet Metal Workers);
  • Plumbing-Heating-Cooling-Contractors--National Association (PHCC--NA);
  • Refrigeration Service Engineers Society (RSES);
  • Service Roundtable;
  • Skills USA;
  • Tennessee Valley Authority (TVA); and
  • The U.S. Environmental Protection Agency (EPA).


2008 Naperville Chamber of Commerce Small Business of the Year (Finalist):


Perfect Air is proud to be an Executive Premier Member of the Naperville Chamber of Commerce.   In 2008 we were nominated for the Small Business of the Year Award.  Our competition was fierce and we were amazed (to say the least) to be one of five finalists for this award.

Our Warranty:


Perfect Air is proud to offer our industry leading, all inclusive 10 Year Parts and Labor warranty on all new heating & air conditioning systems we install.  Buy a new system from us and rest assured you won’t pay a single penny for any repairs for 10 years!  That includes all night weekend and holiday repairs.  Before doing business with another contractor, make sure you read the fine print on their warranty! 

Perfect Air also offers the industry leading 3 Year Parts and Labor warranty on all repairs that we make.  If we make a repair, we guarantee it for 3 years.  The only repair not included is refrigerant leak repairs and refills.  Sick of paying contractors to come out every year to fix the same part, give us a call!

Perfect Air is here to stay!:


Let’s face it, businesses fail daily, especially contractors.  The reason behind this is, most contractors start their businesses because they know how to fix something and might even be good at sales, but typically your average contractor doesn’t have the many other tools needed to run a successful business.  They don’t understand overhead, they don’t understand break even and some even think that profit is a dirty word.  It’s usually the employee that gets mad at his boss and decides he can do it better.  He buys a van, slaps a sticker on the side and undercuts his old boss’s price by a few bucks and assures himself that he is going to be rich.  Unfortunately that’s a vicious cycle that has been going on for hundreds of years.  Besides price, there are many other reasons that these small businesses fail daily.  Perfect Air takes all of the proper steps to assure that we always offer the highest quality product, with the highest quality of service at a fair price.  We monitor our income and pricing on a quarterly basis and always do what it takes to maintain what we consider is a fair and ethical profit (10% net profit).  We also follow up on all of our work with a phone call and a mail in survey to verify that our customers are happy.  For more information about how we operate, feel free to call anytime or stop by and meet our staff at our showroom in Naperville (424 Fort Hill Dr., Suite 108).  In our showroom you can expect to find the very best Heating, Air Conditioning, Air Cleaning, Humidification, Ventilation, Plumbing & Electrical systems on the market today.

 

Our Promise To You



My father opened Perfect Air in 1998. I started working for him and proudly took possession of the Naperville branch in April 2006. For over fifteen years we’ve been providing Chicago’s suburbs and other surrounding regions with the very best heating, cooling, air cleaning, and humidification service available. We are a family owned company that treats every one of our customers like a friend. Our goal is to give our friends service far above and beyond their expectations. Our employees are hand picked and individually trained to behave professionally with courtesy and confidence. We assure you that once you’ve experienced Perfect Air, you’ll never need another HVAC contractor.

Our biggest responsibility is creating comfort for our customers. Comfort is a hard thing to define. You can’t see or touch it, but you know when you feel it and when you don’t. Many people take their air conditioning and heating units for granted, that is until they quit working. Chances are that is why you’re here. You may be planning to purchase a new system, need a repair, or want to maintain your existing system and you’re doing some research. Whatever your situation, our website was designed to be a one stop shop for the information you need to make a wise decision. Whether you’re trying to select the right system and/or the right company to fulfill your needs, this website was designed with you in mind.

If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact me. I would be more than happy to give you all the time and attention you need. Thank you for your interest in our company.

 

Sincerely,
Justin Carrol
President, Perfect Air

 

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